Refunds, handled fairly.

We'll refund or reship an order, at our discretion, in cases such as:

• Lost in transit — the parcel is confirmed lost by the carrier and never delivered.
• Damaged on arrival — the product arrives broken or damaged, with photo evidence.
• Faulty or defective — the product doesn't work as it should out of the box.
• Wrong item sent — you received a different product than the one ordered.

• Buyer's remorse or a change of mind by the end customer.
• Incorrect or incomplete shipping details provided at checkout.
• Parcels marked delivered but reported missing after a successful delivery scan.
• Delays caused by customs, carriers, weather or other events outside our control.

Reach out to us within 14 days of the delivery (or expected delivery) date with the order number and any supporting evidence — photos, tracking screenshots or a short description of the issue. Our team will review it and get back to you quickly.

Once a claim is approved, refunds are credited back to your Qlovaro balance, or reshipped free of charge, usually within a few business days. We'll always confirm the outcome and next steps with you directly.

Not sure whether something is covered? Just ask — email contact@qlovaro.com and our team will walk you through it.