Last updated 1 August 2026
The rules of the road: what we do, what we need from you, how quotes, customs and payment work, and who carries which risk when something goes wrong.
These terms apply to every quote, booking and service between Qlovaro Limited(“Qlovaro”, “we”, “us”), a company registered in Hong Kong SAR with operations in Foshan and Guangzhou, China, and you as our customer (“you”).
By requesting a quote, confirming a booking or handing goods to us or to anyone acting for us, you accept these terms. If you have a signed agreement with us, that agreement wins wherever it says something different.
Our services are for businesses. If you are buying as a consumer, statutory consumer rights in your country still apply and are not affected by these terms.
For freight we act as a forwarder and agent, not as the carrier: we arrange carriage with airlines, shipping lines, rail operators and couriers, and the actual carriage is performed by them under their own terms and the international conventions that apply to it.
Quotes are free and without obligation. Because freight rates from China move with fuel, capacity and season, a quote is valid only for the period stated on it and is always subject to space being available and to the cargo matching the details you gave us.
A booking exists once we confirm it in writing — email or WhatsApp is enough. If the actual weight, volume, contents or destination differ from what was quoted, we re-quote before continuing. Where we can, we tell you the difference before extra costs are incurred.
If a declaration turns out to be wrong and that causes fines, storage costs, delays or seizure, those costs are yours.
We move a lot that other forwarders refuse, including batteries, liquids and cosmetics, on the right lanes and with the right paperwork. We do not move:
If prohibited goods reach us, we may refuse, hold, return or hand them to the authorities as required, at your cost. Not sure where your product falls? Ask before you order.
We handle export clearance in China and, where agreed, import clearance at destination, including documentation, HS classification and duty calculation.
Customs authorities can inspect, hold, re-value or seize any shipment. We pass on their decisions and the costs they impose, and we do not control the time an inspection takes.
Stock arriving at our warehouse is checked against what you told us to expect — quantity, appearance and obvious defects. Discrepancies are reported to you before anything ships.
Storage is charged as agreed for the space actually used. Packaging materials you supply for your branding are stored with your stock and used for your orders only. We may ask you to remove slow-moving stock, and we can dispose of goods left unclaimed and unpaid for after we have given you reasonable written notice.
Returns come back to our warehouse where we inspect, restock or dispose of them according to your rules.
You receive one invoice from Qlovaro covering the services we arranged, and we settle with factories, warehouses and carriers locally. Prices exclude duties and taxes unless the quote says DDP.
Unless otherwise agreed in writing, invoices are payable in full before the goods are released or dispatched. Payments are made in the currency stated on the invoice; bank charges and currency conversion costs are yours.
Late payment allows us to pause work, hold goods and charge reasonable interest and collection costs on the overdue amount. We may hold goods in our possession as security for amounts you owe us, to the extent local law permits.
Cargo insurance is optional and only in place if you ask for it and we confirm it in writing. Without it, your goods travel under the carrier’s standard liability, which is limited by weight and is usually far below the value of the cargo. We recommend insurance for anything high-value or fragile, and we handle the claim for you if something goes wrong.
Where we arrange carriage as an agent, liability for loss of or damage to goods lies with the carrier and is limited by the convention or contract that applies to that leg — for example the Montreal Convention for air, the Hague-Visby Rules for sea, or CMR for road. We pursue those claims on your behalf.
Where we are liable ourselves, our total liability for any shipment is limited to the amount we charged you for the services relating to that shipment, unless the law does not allow such a limit.
We are not liable for:
Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Claims. Tell us about visible damage or shortage on delivery and in writing within 7 days, and about non-delivery within 30 days of the expected delivery date. Late notice can cost both of us the claim, because carriers apply the same deadlines to us.
Neither of us is liable for failing to perform because of events beyond reasonable control: strikes, port or airport closures, blank sailings, extreme weather, war, sanctions, epidemics, cyber attacks, or new government measures. If such an event lasts long enough to make the service pointless, either of us can cancel the affected booking; you pay for what has already been done and for unavoidable costs incurred.
Supplier names, prices, product specifications and sales data exchanged between us stay confidential and are used only to deliver the service.
Your brand stays yours. Artwork, packaging designs and product files you give us are used solely to produce, pack and ship your orders. We will not put our name on your parcels unless you ask us to, and we do not use your logo publicly without your permission.
How we handle personal data — yours and your customers’ — is set out in our Privacy Policy. Where you pass us the details of your customers for delivery, you confirm you are allowed to share them for that purpose.
Either of us can stop working together at any time; shipments already in progress are completed and paid for. We may suspend or refuse service if payment is overdue, if information turns out to be false, if the goods are prohibited, or if continuing would breach sanctions or other law.
We update these terms when our services or the law change. The version on this page at the moment you book is the one that applies to that booking, and the date at the top shows when it last changed.
These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction. Before anyone goes near a court, talk to us — almost everything gets solved with a message and a phone call.
Qlovaro Limited — Hong Kong SAR, with warehouses and operations in Foshan and Guangzhou, China.
New shipments and quotes: contact@qlovaro.com
Running shipments and orders: support@qlovaro.com
WhatsApp: +86 130 2687 8364
Questions about this?
Write to our team and a real person answers — usually within a few hours.
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